Ambiguity Resolution
To ensure that users are provided with the most specific responses, we improved the ability of the system to identify when there is ambiguity in a query, and ask follow up questions to identify the most accurate solution.
💡 This feature is configurable through a toggle in Admin Settings.
Scan Text in Photo to Ask a Service Question in Mobile
To improve the technician experience, we added an option that enables OCR-based scanning in the “Ask Service Question” field. This allows users to scan error codes directly, reducing manual typing, therefore minimizing typing errors, and improving overall usability.
💡 This feature is configurable through a toggle in Admin Settings.
Copyright Notice
Copyright© 2025 Aquant, Inc. All rights reserved. This document must not be reproduced, in whole or in substantial part, except under an agreement with, or with the prior written consent of, Aquant, Inc.
This document, and the information contained therein, are also issued in confidence, for use and disclosure solely in relation to the purpose or purposes for which it was supplied. No information as to the content or subject matter of this document or any part thereof arising directly or indirectly therefrom shall be used or disclosed, orally or in writing, or communicated in any manner whatsoever, including but not limited to tendering or manufacturing purposes, to any third party or any employee thereof except under an agreement with, or with the prior written consent of, Aquant, Inc.